Last updated July 2022.
This is the privacy and cookie policy ("policy") of Pecometer Software Limited, a company incorporated in England and Wales with registered number 09600854 whose registered office is at Grosvenor House, St Thomas’s Place, Stockport, SK1 3TZ (“we” or “us”).
We are the owner and operator of the website, available at https://www.pecometer.co.uk/ (the “website”) . This policy explains what personal data we collect about you, why we collect it and what your rights are in respect of this personal data. This policy applies when you visit the website.
We respect your right to privacy and so we will only process personal information about you in line with applicable data protection laws. We comply with the retained EU law version of the General Data Protection Regulation (2016/679) and the Data Protection Act 2018 (the “data protection legislation”). If any of these laws are replaced or superseded, we will also comply with those. We are the controller of your personal data.
We are registered with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk), and our registration number is ZA908450. If you have any concerns about data protection, we would appreciate if you contacted us first so we can discuss these with you before you approach the ICO. Please do contact us by email at enquiries@pecometer.co.uk
Personal data which may be collected, used, stored and transferred falls under different categories, as follows:
Aggregated Data such as statistical or demographic data for any purpose, is not considered personal data in law as this data will not directly or indirectly reveal your identity. We may aggregate your Usage Data to calculate the percentage of users accessing a specific website or platform feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this policy.
We do not collect any other Special Categories of Personal Data, such as your race or ethnicity, health, medical conditions, genetic data, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership or biometric data). We also do not collect any information about criminal convictions and offences.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Most commonly, we will collect your personal data through direct interactions with us. You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
| To respond to your enquiry and to enable us to provide you the services the website provides. | Identity Data Contact Data | You provide this information to us so that we can respond to your enquiry. We may use your name and email address to send you information about your matter or issue raised and we may also provide you with updates on changes to this policy or security information. The lawful basis is to perform our contract with you (i.e., to respond to your enquiry), it is necessary for our legitimate interests. |
| To register you as a new customer. | Identity Data Contact Data | You provide this information to us when you choose to register as a customer. The lawful basis is to perform our contract with you (i.e., to enable you to register as a customer) and it is necessary for our legitimate interests (i.e., to be able to register you as a customer). |
| To process and deliver our services to you, including: (a) Manage payments, fees and charges; and (b) Collect and recover money owed to us. | Identity Data Contact Data Financial Data Transaction Data Marketing and Communications Data | You choose to provide this information to us when you choose to receive our services. The lawful basis is to perform our contact with you (i.e., to provide you with our services) and it is necessary for our legitimate interests (i.e., to recover debts due to us). |
| To manage our relationship with you which will include: (a) Notifying you about changes to our terms and conditions or this policy; and (b) Asking you to leave a review or take a survey. | Identity Data Contact Data Profile Data Marketing and Communications Data | You choose to provide this information when you become a customer and receive our services. The lawful basis is to perform our contact with you (i.e., to provide you with our services), it is necessary to comply with a legal obligation and it is necessary for our legitimate interests (i.e., to keep our records updated and to study how customers use the website, and our products/services). |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data). | Identity Contact Technical | The lawful basis is it is necessary for our legitimate interests (i.e., for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise). It is also necessary to comply with a legal obligation. |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you. | Identity Contact Profile Usage Marketing and Communications Technical | The lawful basis is it is necessary for our legitimate interests (i.e., to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy). |
| To use data analytics to improve the website, products/services, marketing, customer relationships and experiences. | Technical Usage | The lawful basis for collection of this information is that it is necessary for our legitimate interests (i.e., to define types of customers for our products and services, to keep the website updated and relevant, to develop our business and to inform our marketing strategy). |
| To make suggestions and recommendations to you about goods or services that may be of interest to you. | Identity Contact Technical Usage Profile Marketing and Communications | The lawful basis is it is necessary for our legitimate interests (i.e., to develop our products/services and grow our business). |
We use cookies in accordance with the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 and data protection legislation. Cookies are small text files placed on your device when you visit the website and are used to make the users’ experience more efficient. We use cookies to distinguish users and to improve the website. We analyse how you use the website, and we look at aggregate statistics about your usage, and how others use the website. We collect certain information from these cookies, and this includes information about your IP address, your location when you access the website, the date and time you access the website, the language you use and the type of browser you use.
These are the types of cookies we use:
Session and Persistent cookies can be either first or third party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookies may be used by us or our business partners.
The third-party cookies we use are:
All of our cookies are categorised by the role they fulfil on the website:
We will always ask for your consent to use non-essential cookies. You are free to withhold consent to this, but it means that we might not be able to provide the full website experience to you, including some elements of video advertising. If at any time you wish to disable our cookies, you can do so through the settings on your browser, or whenever the pop-up appears on the website (each time you access the website).
We may process your data for compliance with a regulatory requirement or legal obligation to which we are subject to. Your data will only be processed if processing the data to comply with such obligation is a reasonable and appropriate way of achieving compliance.
We may transfer your personal data outside of the UK where we engage third parties to provide services on our behalf, such as to receive services or deal with payment. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented, such as only transferring your personal data to countries that have been deemed to provide an adequate level of protection for personal data. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK.
Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure data collected through the website.
Specifically, we use Amazon Web Services (AWS) to host all personal data collected. AWS uses a variety of compliance programs (details of which can be found here: https://aws.amazon.com/compliance/programs). For more information, please refer to: https://aws.amazon.com/privacy/?nc1=f_pr. It is important to note that personal data is encrypted between your device and any external host storage we use.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. The appropriate retention period will vary depending on the type of personal data collected.
We may disclose your information in the following cases:
might contract with third parties/subcontractors to supply our services to you on our behalf. These include cloud services used to send emails and technology providers that assist in providing our services to you. The lawful basis is that it is necessary for our legitimate interest to present relevant content, products, and services to our target audience.
If any of your personal data is shared with a third party, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described in this policy.
When you provide us with personal data, you have certain legal rights, and these include:
We regularly review our data retention obligations to ensure we are not retaining data for longer than we are legally obliged to. If you wish to access, rectify, erase, or transfer your personal data, please contact us at enquiries@pecometer.co.uk
You will not have to pay a fee to access your personal data (or to exercise any of the other rights), but we can charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive, or we can refuse to comply in these circumstances.
We may need you to provide evidence of your identity as a security measure and we may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month, but it could take longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
This policy only relates to the website. We might have links on/within our services to other websites, and these websites will have their own terms and conditions and privacy policies. You should check those privacy policies before providing your personal data to those websites.
We can update this policy from time to time as laws change or as the website or services change. If we make material changes to this policy, and we need your consent to those changes, we will contact you by email to do so.
